Shipping Return Policy
At Holy Horsepower, we strive to provide you with the best products and service. However, if you're not completely satisfied, please read the return policy. If your return scenario is not listed email us at info@holyhorsepower.co
Returns
- To be eligible for a refund, return any new or unused part within 90 days of purchase.
- Returns will be sent back to Holy Horsepower or direct to manufacturer.
- Return request must be approved before shipping anything back.
- We will refund the purchase price upon receipt and inspection of the returned item.
Restrictions
Please note that certain items cannot be returned, unless there is a valid manufacturer's warranty issue. These items include:
- Any part that shows evidence of being used, installed, handled, packaged, or shipped improperly.
- Custom-ordered or personalized products.
- Hazardous materials such as batteries and paint.
- Videos, software, or other copyrighted material after they have been opened.
- Wheels and/or tires after they have been mounted.
- Products Damaged in shipment will require return authorization and will not be refunded until inspected. Products shipped direct from manufacturer require inspection by the manufacturer. Time various and can take more than 90 days to process the return.
Packaging
When returning an item, please over-box it with the original packaging used to ship to you. This helps prevent damage to the manufacturer's packaging, ensuring the item remains resalable and eligible for return. If you no longer have the original packaging, the UPS or FedEx store can assist in ensuring your return arrives in resalable condition.
Inspection and Restocking Fee
All returns are subject to inspection. Items that exceed the time limit or show evidence of use may be charged a restocking fee. The restocking fee amount depends on the time of purchase:
- A restocking fee of of up to 30% of the purchase price may apply.
- Returns will not be accepted for purchases made over 90 days ago.
Shipping Charges
For most returns, the shipping charges will be deducted from your refund. In cases where products were shipped in error by Holy Horsepower or direct from the manufacturer shipping fees may be refunded. Exception apply to Freight and special shipping needs.
Return shipping may be included if the wrong part was shipped or you received a part that was damaged and an approved return label has been authorized. For all other returns the customer is responsible for shipping the products back for inspection.
Special Offers and Free Parts
If your order included any "special offer" or "free parts," they must also be returned. Failure to do so may result in a deduction from your refund equal to the value of these items.
Liability Policy
Holy Horsepower LLC's liability for losses or damages arising out of any cause whatsoever is limited to a full refund of the purchase price, or at our option, repair or replacement of the part(s). Holy Horsepower LLC shall not be liable for any consequential or incidental damages. Please note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Please note that Scratch and Dent merchandise cannot be returned. THE PURCHASER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF ANY AND ALL PRODUCTS PURCHASED FROM Holy Horsepower LLC. If you have any further questions or concerns regarding our shipping return policy, please feel free to contact us. We are here to assist you.